The order life cycle has seven general phases :
- Importing: Import orders from a channel
- Invoicing: For B2C channels importing the receipt or B2B channels generating an invoice and capturing payment.
- Routing orders: Route orders by generating or manually creating Fulfillment Requests/Fulfillment Orders (FR/FOs) for eligible source(s)
- Processing: Submitting Fulfillment Requests/Fulfillment Orders to source(s) and (optionally) receiving acknowledgments back from source(s)
- Shipments: and/or invoices imported from source(s)
- Shipments: synced back to the sales channel
- Analyzing order profitability: requires a source invoice to be added for each fulfillment Requests/fulfillment Orders
To see an audit of events that have occurred for a particular order, you can view the order history.
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In terms of our automated integrations, the general flow of processes is:
- Integrated Channel → Get Orders
- Internal Routing Orders
- Integrated Source → Send Fulfillment Requests/Fulfillment Orders
- Integrated Source → Get Fulfillment Requests/Fulfillment Orders Acknowledgments (optional)
- Integrated Source → Get Shipments
- Integrated Source → Get Invoices
- Integrated Channel → Sync Orders