Order Life Cycle

 

The order life cycle has seven general phases :

  1. Importing: Import orders from a channel
  2. Invoicing: For B2C channels importing the receipt or B2B channels generating an invoice and capturing payment.
  3. Routing orders: Route orders by generating or manually creating Fulfillment Requests/Fulfillment Orders (FR/FOs) for eligible source(s)
  4. Processing: Submitting Fulfillment Requests/Fulfillment Orders to source(s) and (optionally) receiving acknowledgments back from source(s)
  5. Shipments: and/or invoices imported from source(s)
  6. Shipments: synced back to the sales channel
  7. Analyzing order profitability: requires a source invoice to be added for each fulfillment Requests/fulfillment Orders

To see an audit of events that have occurred for a particular order, you can view the order history.