Overview
Once an order has been place, paid for (or deferred), and imported into Flxpoint, the next step in the order flow is the creation of the fulfillment request. While many Flxpoint customers prefer this step to ve automated, there are many use-cases when automating your fulfillment requests may not be ideal. Follow these steps to manually create and mange your fulfillment requests.
For more information on fulfillment request, please see: Fulfillment Requests & Fulfillment Orders.
For more information on automating your fulfillment request managed, see: Automated Fulfillment Request Management
Instructions & Tutorials
Previewing a Fulfillment Request
You may preview a fulfillment request before the fulfillment request is generated or created. The preview provides an overview of how routing groups affect a fulfillment request and any potential errors or roadblocks.
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Creating a Fulfillment Request
Follow these steps to create a fulfillment request from scratch and manually choose which source the order is routed to. Following this method allows you to bypass your order routing priorities and settings.
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Manually Generating a Fulfillment Request
Follow these steps to manually generate a fulfillment request and allow the fulfillment request to go through the full generation process.
During the generation flow, the following stages occur:
- The order is routed based on your routing priority and settings to determine which source or combination of sources are the best fulfillment option (i.e. the lowest cost solution)
- The fulfillment request(s) with the chosen source(s) is added to the order
- Any unique Fulfillment Request Strategies from the source(s) are applied (i.e. altering the FR/FO # or auto processing)
- When completed, all stages are recorded in logs that can be viewed
The fulfillment request has now generated, attached, and is ready to go through the processing life cycle.
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Manually Processing a Fulfillment Request
Processing allows Flxpoint to automatically send the fulfillment request to the source on the next Send Fulfillment Request integration run.
When processing, a fulfillment request primarily goes through the following states:
| UNPROCESSED | by default |
| PROCESSING | if auto processing is enabled or once manually launched from UI |
| PROCESSED | if processed successfully but not acknowledged by a source, or if manually designated in UI |
| ACKNOWLEDGED | if processed successfully and received acknowledgement from source, or if manually designated in UI |
| FAILED | if there was a submission failure to a source |
| CANCELED | if the FR/FO has been canceled by a source |
Once a fulfillment request has been successfully processed, it will go into one of the two states:
| PROCESSED | if a source cannot automatically acknowledge an order (or doesn't provide acknowledgements). The source may later pass back an acknowledgement or leave the fulfillment request as processed. |
| ACKNOWLEDGED | if a source can automatically acknowledge an order (i.e. submissions via API) |
Click here to understand Other Statuses
Once a fulfillment request is either processed or acknowledged, it's eligible to receive shipments.
Follow these steps below to process the fulfillment request after it has been created.
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How to Void & Regenerate a Fulfillment Request
In some troubleshooting situations, you may wish to void a fulfillment request and begin again with a new fulfillment request. Please follow the instructions below to do so.
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