Gain a clear understanding of our product and listing statuses with detailed information. Stay updated on the latest status changes to keep everything running smoothly
Understanding Statuses
Managing your product listings effectively requires a clear understanding of the various statuses that indicate their current state. Below is a detailed explanation of each status, helping you keep track of your products and address any issues promptly
This status indicates that the source inventory is not linked to any products in your system.
Suggestion: Ensure that the SKU and other identifiers match between Source Inventory and Product Catalog. This helps with synchronization and accurate data mapping.
The system is currently building or updating the source inventory data.
Suggestion: Wait until the status updates. This can take a few minutes based on system load.
There is an issue with the builder process. Please check the logs for more details.
Suggestion: Review the item details for issues like missing SKU or mismatched identifiers. Retry the linking process or consult support if the issue persists.
The source inventory is successfully linked to products in your system.
Suggestion: No action needed, as this indicates proper synchronization.
The source inventory is being deleted from the system.
Suggestion: Wait until deletion is complete. If it was deleted by mistake, you may need to re-add it.
This product is not linked to any source inventory items.
Suggestion: Check if a source for the item is available and link it to ensure it’s available for order processing.
The product catalog is currently being built or updated.
Suggestion: Wait for the process to complete. If it takes longer than expected, check for issues in product data.
This product is linked to some, but not all, of your sales channels.
Verify if it needs to be listed on additional channels and link it as necessary.
This product is linked to all of your sales channels.
Suggestion: No action is needed as this confirms full channel synchronization.
The product is being deleted from the catalog.
Suggestion: Wait until deletion is finalized. Re-add if deletion was unintentional
There is a broken link between the product and the channel listing, which may affect syncing.
Suggestion: Re-establish the link by troubleshooting connection settings or consult support if needed.
The product has been delisted from the channel.
Suggestion: Confirm if this is intentional. If not, relist the item.
The product is hidden on the channel and not visible to customers.
Suggestion: Unhide if you want it to be visible, or keep it hidden as required.
No attempt has been made to link the product with the channel listing.
Suggestion: Link the product to appropriate channels if you want it listed.
The product has not been published to the channel.
Suggestion: Publish on selected channels if ready for sale.
The product listing is paused and temporarily inactive on the channel.
Suggestion: Resume the listing if you want it to be available on the channel.
The product is published and live on your channel.
Suggestion: No action needed as this confirms it is visible and available for purchase.
Understanding and monitoring your product listing statuses is essential for maintaining accurate and up-to-date listings across your channels. By staying informed about each status and addressing any issues that arise, you can ensure your products are always properly represented, leading to smoother operations and better customer experiences.