Common Issues:

• Item in order is out of stock
• Single Source Routing
• Amazon Compliance Not Enabled on Source
• Order on Hold

Troubleshooting Methods

Single Source Routing

This is a rule that can be enabled that requires an entire order to be fulfilled using a single fulfillment request, so if that condition is not met the order gets put on hold.

Check out the Routing Priorities doc if you want to learn more

Amazon Compliance Not Enabled on Source

Amazon requires all businesses to meet their compliance rules, so if an item in your order is coming from a source that doesn't have the compliance rule turned on, the order will be put on hold.

You can read more about them in the Amazon doc

Order on Hold

When an order is on hold all actions to the order are put on hold until the orders hold is released.

Reasons the order maybe on hold can be found in the Orders Doc

Reasons Orders can be put on Hold:

1. Item Out of Stock

When an item in an order is out of stock it will halt the order routing.

How to check if the item has any available quantity:

2. Importing Workflow

Make sure that you do not have an importing workflow putting certains orders on hold. 

How to check if you have any importing rules:

3. Duplicate Order Protection Enabled

If an order comes in that is similar to another order (same address, same time-frame, same items), it will be placed on hold and identified as a potential duplicate order.

How to check if you have Duplicate Order Protection enabled:

4. An Item is in a Not Managed State

An Order can be put into an "Not Managed" state when it is imported into Flxpoint, but it includes an item that's SKU is not located within Flxpoint.

5. Source is Not Specified in Routing Group

This happens when an item in the order is coming from a source that is not connected to a routing group

How to check if Source is enabled:

6. Needs Shipping Policy

A shipping policy is required for Flxpoint to know what method of shipping the order will have

How to find Shipping Policy: