Creating a Shipment Manually

Table of Contents

New Feature: Suppress Shipments in Bulk Adding Shipment Details Bulk Suppression Workflow Fulfillment Statuses

There may be instances where it is necessary to create a shipment manually rather than having it processed automatically. Two common use cases are:

Manually Processing an Order – The shipment was processed with the source, so it won’t automatically be pulled into Flxpoint.
Suppressing Tracking – The tracking is updated in Flxpoint but not sent to the channel to avoid errors.

New Feature: Suppress Shipments in Bulk

What’s New?

Flxpoint now supports bulk suppression of shipments when clearing shipment errors.

Why This Matters?

Ideal for bundle products listed on channels like Shopify that expect a single shipment for bundled items.
Without suppression, Flxpoint attempts to sync shipments for all components of a bundle, leading to errors.
Previously, users had to manually suppress each shipment, which was time-consuming for high-order volumes.

What’s improved?

When clearing shipment errors in bulk, users can now suppress those shipments in bulk at the same time.
This reduces manual steps, minimizes repeated sync errors, and keeps focus on true shipment issues instead of bundle-related sync errors.

When viewing the order, scroll down to the Fulfillment section and click Add Shipment.

Under Add Shipment, you'll need to enter the following information:

FR/FO # – Select from the dropdown.
Suppressed Status – Suppress the tracking to prevent syncing shipment information back to the channel order. (Note: Bulk suppression is available for clearing error, see above.)
Shipped at Date – Required.
Tracking # – Required.
Shipping Cost – Optional.
Carrier – Optional.
Method – Optional.
Notate Quantities – Indicate the quantities of the SKUs included in the shipment.
Notes – Add internal notes if needed.

Navigate to the Orders Page – Go to the Orders section, where shipments with errors are listed.
Select Shipments with Errors – Use filters to select shipments that need suppression.
Clear Errors in Bulk – Choose the Clear Errors option.
Enable Suppression – Select the checkbox to suppress shipments while clearing errors.
Confirm Changes – Submit the update to complete the bulk suppression process.

Note: This is especially useful for bundles where component shipments cause repeated sync errors on channels like Shopify.

If you're unable to include all items in a single shipment, the order status will be marked as Partially Shipped.
Once you're ready to add the remaining shipment details, create another shipment with the new tracking number.
When the PO/FR quantity and the PO/FR shipped quantity match, the order will be updated to Fully Shipped.