The first step in the Order Life Cycle is to import orders from external channels.

Orders are imported into Flxpoint via an integrated channel:

• By configuring a Get Orders operation for B2C/sales channels
• Automatically through Flxpoint's API for B2B/reseller channels

As orders are imported, they go through an import workflow, which can dynamically modify data, apply status changes, send custom alerts, etc.

Order Import Workflow

Update Note:
Exciting update for Automated Order Tagging! Previously, when multiple automation rules were triggered, order tags would override one another (i.e. "last rule wins"). With this update, if an order meets the conditions of multiple rules, all applicable tags will be retained. 

The order import workflow allows you to apply custom rules at the time an order is imported into the system.

Some examples of how users may leverage this workflow include:

Hold or cancel orders:
Automatically place orders on hold or cancel them in specific circumstances (e.g., international orders, large quantities, etc.).

Dynamically apply notes or modify fields:
Modify order notes or other fields dynamically based on custom criteria.

Send custom alerts:
Trigger alerts depending on certain conditions.

Add tags to orders upon import:
New Behavior: Orders now support multiple tags. If an order meets the conditions of more than one automation rule, each rule’s tag is applied. For example, if one rule applies a tag based on a specific custom field and another rule applies a tag based on an order note, both tags will be added to the order, eliminating the previous "last rule wins" issue.

Order Hold Status

When an order is successfully imported, it may be automatically placed in a hold status.

Reasons an Order May Be Placed On Hold:

1. A specific order importing workflow has been created that automatically places the order on hold based on certain conditions.
2. The duplicate order protection toggle is enabled.
3. At least one of the order line items is in a Not Managed state.
4. At least one of the order line items does not have available quantity at the source.
5. The source is not enabled in the specific routing group.
6. A shipping policy has not been mapped for the order.

Flxpoint Pro Tip:
Orders in a hold status cannot have a fulfillment request generated manually or via automation. You must first clear the hold status and resolve the underlying issue before proceeding with fulfillment requests.