Overview

Our Product Alternative feature allows you to replace any product within the order and fulfillment request with a closely-related alternate SKU to prevent delays in fulfillment.

Adding a Product Alternative

• Navigate to the Product Catalog.
• Locate the product you would like to add an alternative to.
• Click the product and scroll to the bottom of the screen.
• Locate the Product Alternative section.
• To add a new product variant, click + Add Product Alternative.
• On the following search screen, enter the SKU, UPC, or other identifying information into the search bar OR select any item listed below. You may also use filters to help your search.
• Once you see the chosen product listed in the Product Alternative section, save your progress by clicking Save Variant in the top right corner of the screen.

Deleting a Product Alternative

• To delete a product alternative, simply click the Red Garbage Can icon to the left of the undesired product alternative.
• To restore a deleted product alternative, click the Grey Refresh icon to the left of the undesired product alternative.
• To save these changes, be sure to click the Save Variant button in the top right of the screen.

Product Alternatives & Orders

Order Line Item Alternatives

To replace a product with an alternative at the Order Line Item level:

• Navigate to the desired Order Line Item
• Click the Gear Icon to the right of the product
• If the product currently has attached Product Alternatives, you will select the correct alternative from the list displayed.
• If the product does not have Product Alternatives attached, you will be asked to search and select the correct alternative. Select the + Icon to begin your search.
• Once you have chosen the appropriate alternative, click Confirm to complete the process.

Order Line Item Replacement Only Availabe Before Generated Fulfillment Request

Replacing an order line item is only available before the Fulfillment Request has been generated. Once the Fulfillment Request has been generated, you will need to edit the Fulfillment Request as shown below.

Fulfillment Request Alternatives

To replace a product with an alternative on the Fulfillment Request:

• Navigate to the Fulfillment Request
• Click the Actions button in the bottom left corner
• Select Edit
• Locate the desired product and click the Pencil Icon to the right of the product
• Select the appropriate alternative product
• Scroll to the bottom of the screen
• Click Update PO to complete process

Notifications & History

Line Item Notification

To see if an order line item has been replaced with an alternative product, hover your mouse over the title of the line item.

Order Status History

To view the updates in the Order Status History, click Actions >>> Order Status History.

Here you will see changes made to the Order Line Items and the Fulfillment Requests.

Frequently Asked Questions